Shipping & Returns

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Shipping

Each piece is handmade in the Outer Hebrides, so please allow [X–X working days] for your order to be made ready and dispatched.

We currently ship to [the UK only / the UK and Europe / worldwide — confirm]. Shipping costs [£X, or free over £X — confirm] and is calculated at checkout.

Once your order is on its way, you’ll receive [a tracking link by email / no tracking — confirm].

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Returns & exchanges

We want you to be happy with your headcover. If it’s not quite right, you have 14 days from the day you receive your order to let us know you’d like to return it, and a further 14 days to send it back to us — this is the standard cooling-off period for online purchases in the UK.

To be eligible for a return, items should be unused, unwashed, and in their original packaging (including the cotton drawstring bag).

[Return postage: confirm whether the customer pays, or you provide a label]

To start a return, get in touch via [hello@harrisgoldandtweed.com / the contact form] with your order number, and we’ll take it from there. Once we’ve received your return, refunds are issued within 14 days.

Faulty or damaged items

If something arrives faulty or damaged, contact us straightaway at [hello@harrisgoldandtweed.com] with a photo where possible, and we’ll sort a replacement or refund — no need to cover return postage in this case.

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Exchanges

[Confirm: do you offer straight swaps, e.g. a different collection or size, or is every change handled as a return + new order?]